Frequently Asked Questions
Find answers to your questions
Domains
4 questions
Simply deposit the renewal amount in any of our bank accounts or via bank transfer, and it will be renewed immediately. You can get our approved bank account details from the payment methods page.
If the domain is registered through us: If more than 15 days have passed since expiration, we cannot renew it. If less than 15 days, we can renew it without problems.
The domain name will be owned by you, not by our company. You will get a complete control panel to manage DNS settings and ownership information.
Yes! All our hosting plans include a free domain name throughout your hosting period with us.
Hosting
8 questions
Our servers have: 4 Intel Xeon processors at 3.4 GHz each (total 13.6 GHz), 4GB RAM + 8GB backup, SCSI drives with backup drive, Linux CentOS operating system.
Yes, we transfer all your website files for free without losing any data. Fill out the transfer request form through our customer service center.
We need: 1) Website control panel details (URL, username, password), 2) Domain control panel details (URL, username, password) to point DNS to our servers.
Hosting account details are delivered within 30 minutes of completing payment. Design projects take 3 days for preview, and development time is as agreed.
High-spec servers, top security, 24/7 support via tickets and live chat, 30-day money-back guarantee, various plans, daily/weekly/monthly backups, Arabic control panel, official registered company.
Yes, you will get rid of this problem. We have highly experienced server specialists, continuous monitoring, high-spec fast servers, and guarantee 99.9% uptime.
Yes, we provide automated backup: daily, weekly, and monthly on additional drive inside server, plus monthly external backup on dedicated backup servers. We guarantee no data loss.
No, but we provide many free programs and forums in the control panel that you can install yourself easily. Design and custom programming are available as paid services.
Payment & Billing
4 questions
Yes, you can pay by Visa/MasterCard. Select "Pay by credit card" in the order form, and after approval you will receive the payment page link via email.
Hosting: Annual prices only (minimum 1 year). Shared Servers: Monthly prices (minimum 3 months). Dedicated Servers: Monthly prices (can pay monthly, quarterly, semi-annually, or annually).
1) Choose the service, 2) Fill the order form, 3) Pay the fees, 4) Fill payment confirmation form, 5) After confirmation, we set up and deliver your service.
Open a ticket from your registered email stating you are transferring the service, provide the new owner's details (name, email, phone, country, city). We will contact them to register their information.
Technical Support
4 questions
We offer multiple support channels: 1) Phone call via numbers on website, 2) Live chat with customer service, 3) Support ticket system with immediate response.
Free support covers hosting/server issues only. Advanced support for software problems (forums, CMS) costs $11/hour for hosting clients and $14/hour for server clients.
Open a ticket to the hosting department requesting expiration date and renewal value. After verifying your email, we will provide the information.
Contact the program manufacturer (their info is on the program's first page in control panel). The included programs are free from their manufacturers and we don't provide support for them.
Security & Backup
4 questions
Yes, we protect your website with two conditions: 1) Keep your password confidential, 2) Ensure all installed software is secure and free of vulnerabilities. Our security team works 24/7.
From control panel, select "Folder Protection", click the folder name, check the lock icon, enter folder name in English, add username and password, click add user. You can add multiple users.
1) Use original version from manufacturer, 2) Always update to latest version, 3) Install firewall for admin panel, 4) Don't install hacks, 5) Use error-free style (default preferred), 6) Follow security news and patch vulnerabilities.
SSL (Secure Sockets Layer) creates encrypted connection between server and browser. HTTPS uses SSL encryption while HTTP does not. Each SSL certificate has public key (encryption) and private key (decryption). Look for the lock icon in address bar.
Web Design
6 questions
Two types: 1) Static websites - informational, don't need regular updates, suitable for company profiles. 2) Dynamic websites - updated regularly, have CMS, suitable for news sites, stores, forums.
We follow international Web Design Standards used by major global companies, and have a distinguished design team with years of experience in web design.
Our dynamic websites are designed for easy updates - you can add content through a simple control panel without technical experience. We can also handle updates for you with prior coordination.
Consider: 1) Company experience (years in business), 2) Portfolio of previous work, 3) Price comparison, 4) Post-delivery support, 5) Client reviews and reputation.
1) Define your goals precisely, 2) Prepare your content and images, 3) Set a realistic budget, 4) Choose a suitable design company, 5) Choose a reliable hosting company.
You need: 1) Domain name - the address visitors type, 2) Hosting - server space for your files. We provide both: domain registration and hosting, then you can upload your website files.
Shared Servers (Reseller)
6 questions
You can host your websites or provide hosting services to others without referral to us. You set your own prices, have full control over all hosted sites, and get a server control panel to manage everything.
Yes, unlimited packages! You can set database limits, email accounts per package, or leave them unlimited. You have full control over hosting packages through the server control panel.
In control panel, click "Create a New Account". Notes: Username must be 5+ English letters without symbols, don't start with number, don't write www before domain, create at least one hosting package first.
In control panel, select "Upgrade/Downgrade an Account", choose the website, then select the new package (higher or lower).
In control panel, select "Suspend/Unsuspend an Account", choose the website, click "Suspend" to stop it or "UnSuspend" to reactivate it. A custom message will appear on all pages of suspended site.
Your shared server details are delivered within 30 minutes of completing payment.
Dedicated Servers
5 questions
Yes, we offer 9 operating systems to choose from: CentOS, Fedora, FreeBSD, OpenBSD, Debian, NetBSD, Redhat Enterprise, Windows Web Edition, Windows Standard 2003.
Yes, we offer 9 operating systems including multiple Linux distributions: CentOS, Fedora, Debian, Redhat Enterprise, and others.
Yes, we offer server management and protection plans that you can subscribe to for managing and securing your dedicated server.
After payment, our engineers start installation and setup. The process takes 48 to 72 hours from payment confirmation.
Get familiar with the control panel, read all FAQs and user guide. Don't execute any action unless you're sure. Important: Keep server login details confidential, never access from public internet cafes.
Troubleshooting
5 questions
Your monthly traffic quota is exhausted. Solutions: 1) Upgrade to larger plan (pay the difference), or 2) Wait for next month when traffic resets automatically. Monitor your traffic from control panel.
Causes: 1) Large mailing lists (max 1950/hour), 2) Protected page access error, 3) High server resource usage, 4) Misuse. Our system blocks the causing file instead of stopping entire website.
Make sure: 1) You're uploading inside public_html folder, 2) Your main page is named index.html or index.php. Use FTP program like FileZilla and check file permissions.
Error Log in control panel shows errors in your scripts and programs. Use it first when pages don't work or images don't appear - it helps diagnose issues before contacting support.
In control panel, look at "General Account Information" on the left side. You'll see: website address, hosting plan name, available/used space, available/used bandwidth.
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